what we do // Design Solutions // Interior Design

Interior Design for Banks & Credit Unions

It's what's on the inside that counts.

BENEFITS

big or small, all aspects of interior design form your space.

Your brick-and-mortar locations are an extension of your brand. With so much banking happening in a virtual space, your bank’s interior design is a vital opportunity for your customers and members to experience your brand.

Our team’s first priority is to understand your financial institution's specific needs. Then, we strive to create functional bank interior design elements that deliver on the wow factor. Modern bank interior design is a component of all branch transformations, whether your bank or credit union is undergoing a renovation or remodel, or you’re breaking ground on a new build.

highlight your culture

Tell the story of your institution through singular interior design choices.

prioritize comfort

Textures, colors, and furnishings bring your bank interior to life — no more stuffy financial spaces!

maximize productivity

A positive professional environment will have a direct impact on your staff's overall productivity.

direct customer focus

We analyze your institution’s floor plan and design your space to optimize the banking (and social!) experience for your visitors.

What We Do

what does a successful branch interior design project look like?

Creating a welcoming and functional space that reflects your brand is our passion. We work closely with you to understand your needs, translating them into beautiful, cohesive design elements that enhance customer or member experiences and staff productivity. Whether you’re renovating an existing branch or building a new one, discover how our personalized approach can transform your financial institution's interior into a space where everyone feels at home.

See Our Work

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Maine State Credit Union

Rockland, ME

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UMassFive College Credit Union's proto-model branch

Northampton, MA

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Opportunity Bank brings teams together through a large scale renovation

Helena, MT

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credit union & bank space assessment

We conduct a comprehensive analysis of your credit union or bank’s interior — taking into account the current and future needs of each department — to develop a plan that addresses:

Space requirements for your institution’s current and future financial offerings, self-service banking options, one-on-one advisory sessions, and evolving employee responsibilities.
Future recommendations to accommodate customers’ and members’ changing needs.
Organizational objectives established by leadership and management, taking into account any plans for growth.

custom branch millwork

We prepare shop drawings for bank and credit union millwork fixtures in-house, which are then bid on by one of three partnering millwork houses. Fixtures are manufactured by one of our partners and installed by local craftspeople.

Popular offerings include:

Teller pods
Digital touch tables
Cabinets & desks
Moulding & trim

A lobby featuring vibrant orange walls, complemented by matching chairs for a lively atmosphere.

merchandising & environmental graphics

Your bank or credit union’s targeted merchandising and graphics program is exclusively tailored to your project's needs and goals.
Once we settle on an approved bank interior design concept, we'll develop an integrated strategy for implementation.
Our designers' practical, creative programs are consistent, easy to manage, affordable, and highlight your institution’s brand strategy, corporate identity, and vision.

credit union & bank furniture

Visitors can tell a lot from your branch’s furniture. The tables and chairs in your conference rooms, lounge areas, offices, or coffee station can convey comfort, professionalism, and good taste at a glance.

Our furniture partners and lead designers work together to find choices that will maximize aesthetics, function, and efficiency. We also offer:

Space planning & consultation services
Product review & selection
Ergonomic evaluations
Nationwide delivery & installation
AutoCAD specifications & standards programs

A green glowing screen labeled "Teller" next to an atm machine.

Exterior view of a Granite State Credit Union drive-through with multiple lanes and self-service interactive teller machines and clear signage.

3 areas of focus for credit union & bank interior design

To make your branch stand out, we focus on key credit union and bank interior design areas that enhance both customer experience and staff efficiency. By addressing these crucial elements, we create a branch space that’s inviting, functional, and reflective of your brand.

Here’s how we do it:

designing a welcoming lobby

The lobby sets a positive tone with comfortable seating, clear signage, and a layout that guides visitors. Warm lighting, branded decor, and informative displays create an inviting atmosphere that makes customers and members feel at home.

improving the branch experience through teller stations

Teller stations should prioritize privacy, accessibility, and efficiency. Features like ergonomic counters and seating, digital screens with real-time account updates, and well-placed service areas make transactions smooth and enhance the overall customer experience.

optimizing interactions with drive-through lanes

Yes, interior bank design can sometimes extend outside your branch walls. Effective drive-through design includes clear signage, efficient lane management, and user-friendly ITMs. Well-lit and secure areas ensure quick, safe, and efficient transactions for customers on the go.

Testimonials

Our Clients Talk

From ownership to service calls, the Element team is dedicated to its clients and their projects. It felt like we worked side by side to accomplish a huge accomplishment all during a pandemic.

Robb Scott

President and Chief Executive Officer

Copper State Credit Union

We had a vision and everyone at Element bought into it right away with their customizations. Nothing Element did was off the shelf. What resulted was a welcoming space that physically shows our connectedness to the community and helps us deliver on our mission — to provide strong financial futures for Montanans.

Pete Johnson

CEO

Opportunity Bank

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It wasn’t just about the job at hand, but care and drive to focus on a common cause.

Kacey Clayborn

Facilities Manager

Opportunity Bank

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One of the things I realized was that we didn’t want to just do business with someone we wanted to grow with someone, we looked at our organization and found similar core values with The Element Group.

Ismael “Ish” Eustaquio

Senior Vice President Retail Banking Division

Hawaii State Federal Credit Union

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Every bit matters. Not only is this our tagline, but it's also a motto that we strive to live up to. The difference between good and great is minute. We can't lose sight of the small details that truly separate excellence.

Nate Baldasaro

Co-founder

The Element Group

The Element Story

I LOVE our new branch! It’s awesome and an experience like no other! Everyone that stops in loves it too!

Corey Dahle

Chief Experience Officer

Idaho Central Credit Union

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Inspired by our clients’ success stories?

Unlock more real-world examples and insights with our 2025 Branch Budgeting Blue Book.

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